Shipping Policy

International shipping is complimentary on all orders placed on our website. Orders are usually shipped within 48 hours of order confirmation. Please note that shipping times may vary depending on your location.

Packages are shipped by our partner carrier and are delivered to the address you provided when placing the order. Please make sure that the delivery address is correct and complete.

If you have any questions regarding your delivery or if you have not received your order in a timely manner, please email us: at hello@kaloes.com; we will do our best to resolve the issue.

For international deliveries outside of the European Union, customs fees and taxes may apply. These charges are not included in the purchase price and are the responsibility of the customer. Please check with the customs authorities in your country for more information on the current rates.

If you are not entirely satisfied with your purchase, it may be returned within 14 days of receipt of the order for a refund or an exchange. Return shipping costs are at the customer's expense, except in the case of a manufacturing defect or if you received the wrong product due to an error on our end.

To request a return, please email us at: hello@kaloes.com, indicating your order number and the reason for your request. We will provide you with the necessary return instructions.

Returned items must be unworn/unused and in their original packaging (the box containing the purse must also be in excellent condition).

Any item returned soiled and/or damaged by the customer will not be accepted.

Upon receipt of the package, KALOES will assess the condition of the returned product(s), which should be perfect. No return will be accepted if returned product(s) has (have) been visibly used or damaged by the customer, such use or damage rendering the product(s) unfit for sale.

If the return is refused by KALOES for the aforementioned reasons, the product(s) will be returned to the customer at their expense without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the products sold.

We strive to provide quality shipping services and we hope that you will be satisfied with your purchase. If you have any questions or concerns, do not hesitate to contact us.

If the customer is unable to receive the package due to an incorrect address, the absence of the addressee during the first delivery attempt or during subsequent visits by the carrier, or failure to collect the order from the collection point or the Post Office, no new shipment will be made without additional costs covered by the customer. However, Germaine & Co. may agree with the client to schedule a new shipment provided that the customer covers the shipping fees. We will
always make sure that you are able to track your package’s statust hroughout the shipping process.